Field Service Engineer - Fujifilm CR & DR Systems

Job Title: Field Service Engineer - CR & DR
Department: Service & Technical Support

Job Type: Full time
Location: Chennai
Experience: 1-5 years
Industry: Medical Equipment / Diagnostic Imaging

Job Summary

We are looking for a skilled and customer-focused field service engineer to provide installation, preventive maintenance, troubleshooting, repair, and technical support for Fujifilm Computed Radiography (CR) and Digital Radiography (DR) systems.

Key Responsibilities
- Install, commission, and configure Fujifilm CR and DR systems at customer locations.
- Perform preventive maintenance and breakdown service of CR/DR equipment.
- Diagnose and troubleshoot hardware, software, networking, image quality, and system-related issues.
- Attend customer service calls and ensure timely resolution of complaints.
- Carry out replacement and calibration of defective components as required.
- Perform system testing and ensure equipment is functioning according to specifications.
- Coordinate with customers regarding service visits,



equipment status, and technical requirements.
- Maintain accurate service reports, installation reports, preventive-maintenance reports, and spare-parts records.
- Escalate complex technical issues to the appropriate technical/support team.
- Support AMC/CMC customers and ensure service commitments are met.
- Maintain good customer relationships and identify opportunities for additional service requirements.
- Follow company service procedures, safety guidelines, and documentation standards.
- Be willing to travel extensively within the assigned territory.

Required Skills & Qualifications
- Diploma / B.E. / B.Tech in Electronics, Electrical, Biomedical, Instrumentation, or a related engineering discipline.
- 1-5 years of experience in medical equipment field service is preferred.
- Experience with CR/DR, X-ray, medical imaging, radiology, or diagnostic equipment will be an advantage.
- Knowledge of

📌 Field Service Engineer (Chennai)
🏢 Vivid Healthcare
📍 Chennai