Role Description:Key Responsibilities
- Technical Incident ManagementHas sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLAHas sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysisHas sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues
- Automation and toil reductionHas sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scalingHas sufficient knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay currentHas sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency
- Continuous Quality and Process ImprovementHas sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains)



by examining and evaluating current process flows, methods and standards. Has sufficient knowledge to design and implement relevant improvements by defining adapted/current process flows, standards, and practices that enable business performance.

Communication.Stakeholder
- Track Members
- Product Stakeholders
- Peers

Communication.Type
- Cooperation - Information
- Cooperation - Persuasion
- Cooperation - Persuasion

Communication.Frequency
- Continuous
- Frequent
- Frequent

Level of Education.Level of Education
- Bachelor degree

Years of relevant Job Knowledge.Years of relevant Job Knowledge
- Broad Job Knowledge (3 - 5 years)

Requirements of special knowledge/skills
- Building Software Applications
- Software System Design
- End to End System Ownership
- Technical Incident Management
- Operations (Automation & Toil)
- Observability (Monitoring & Alerting)
- Critical Thinking
- Continuous Quality

📌 Site Reliability Engineer (Bengaluru)
🏢 Booking Holdings
📍 Bengaluru