The L1 IT Support Engineer is responsible for providing first-level IT support to manufacturing and corporate users, ensuring uninterrupted IT services for production operations. The role includes support for desktops, laptops, thin clients, printers, Scanner, network connectivity, and IT infrastructure while maintaining agreed service levels.

Key Responsibilities

End User Support

Provide first-level support for desktops, laptops, monitors and peripheral devices.

Perform hardware diagnostics and component replacement.

Manufacturing & Shopfloor IT Support

Provide immediate support during production interruptions caused by IT issues.

Network & Infrastructure Support

Perform first-level troubleshooting for LAN, Wi-Fi, network ports, and IP connectivity.

Check switch port status, cable connectivity, and patch panel connections.

Coordinate with L2 Network Engineers for complex network issues.

Report network outages and monitor service restoration.

Server Room Support

Perform daily health checks of server room equipment.

Monitor UPS, environmental alarms, and rack conditions.





Assist with server hardware installation and cabling.

Support basic backup verification and scheduled maintenance activities.

Printer & Peripheral Support

Install and configure office and industrial network printers.

Replace toner, labels, ribbons, and other consumables.

Troubleshoot printer connectivity and printing issues.

Coordinate warranty and vendor support when required.

IT Asset Management

Install and deploy current IT equipment.

Maintain inventory of desktops, laptops, scanners, printers, handheld devices, and accessories.

Update asset management records.

Support asset movement, replacement, and disposal activities.

User Account Administration

Reset passwords and unlock user accounts.

Assign user permissions based on approved requests.

Security & Compliance

Ensure antivirus and endpoint protection are operational.

Follow IT security policies and information securi

📌 IT Support Engineer (Sanand)
🏢 Parshva Solutions
📍 Sanand