Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:
Champion People- be empathetic and help create a place where everyone belongs.

Grow with purpose -Be inspired by our higher calling of improving lives.

Be Alight -act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the advantages ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Quality Analyst

Role Summary





The Quality Analyst is responsible for ensuring end‑to‑end quality of delivery and adherence to defined standards across customer care, operations, or solution delivery processes. The role focuses on quality audits, defect identification, root cause analysis, stakeholder feedback, and continuous process improvement, ensuring high‑quality outcomes aligned with Alight’s “Champion People, Grow with Purpose, Be Alight” values

Key Responsibilities

1. Quality Audits & Monitoring
- Conduct regular quality audits of transactions, cases, or customer interactions (voice and/or non‑voice) to evaluate compliance with defined quality standards and SLAs
- Meet daily/weekly/monthly audit targets while maintaining accuracy and consistency
- Use standard quality audit frameworks, checklists, and scorecards during evaluations

2. Root Cause Analysis & Defect Identification
- Analyze audit results to identify recurring errors, tren

📌 Analyst - Quality (Gurugram)
🏢 Alight
📍 Gurugram