Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Role summary:
This is an inbound technical product manager role. You'll own the design and delivery of ServiceNow's ITSM and ITOM products — Incident, Problem, Change, Request, Knowledge, Service Catalog, Discovery, Service Mapping, Event Management, and CMDB — in a live production workplace, measure how they actually perform, and use that evidence to influence what the products should become.




Three things make this role distinct from a standard implementation specialist:
You own the outcome, not the deployment. Go-live is the midpoint. You instrument the solution, track adoption and performance in production, and iterate when the data says the design didn't land.
You're the voice of the customer, from inside. You'll partner directly with ServiceNow Product Management for ITSM and ITOM — evaluating new and pre-GA capability under real operational load, documenting gaps with evidence, and tracking them to closure.
You can carry the story upward. You'll represent this work in executive forums, translating implementation detail into the impact language leadership needs to make decisions.
You'll spend part of your week across the table from business stakeholders shaping requirements, part with engineering getting it built, and part with Product shaping the roadmap. If you only want one of those

📌 Staff Inbound Product Manager (Hyderabad)
🏢 ServiceNow
📍 Hyderabad