UG: Diploma in Hotel Management, B.A in Hotel Management, BHM in Hotel Management, BHMCT in Hotel Management: MBA/PGDM in Hospitality Management.
- Minimum 7 years to 12 years of experience as a General Manager (Retail/Hospitality/Hotel/Restaurant)
Skills Required:
- Ability to streamline and implement current structures and roles that create speed, efficiency, and support rapidly shifting business demands.
- Superior knowledge of multiple operational functions and principles, including finance, customer service, facility management and employee management.
- Proven ability to plan and manage operational process for maximum efficiency and productivity.
Computer Skills:
- Windows Operating system.
- Word processing.
- POS (Point of Sale) and spreadsheet software.
Role & responsibilities:
- Directly manages the Centre staff on daily basis; supervises the employees on the Property. Is responsible for the overall direction, coordination, and evaluation of Centre.
- Carries out management responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems with the help of Human Resources.
- Responsible for maximizing revenues and flow through to GOP-Gross Operating Profit to meet or exceed budgeted EBITDA.
- Responsible for preparation of property budget and forecasts.
- Manages labor standards and property level expenses to achieve maximum flow through to the bottom-line profit.
- To review DSR and other reports on a daily basis.
- Promotes 100% guest satisfaction throughout property. Instils the 100% guest satisfaction objective to AGM and hourly associates.
- Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
- Plan, monitor, and analyze key metrics for the day-to-day perfor