DESCRIPTION:
Key job responsibilities

This includes, but is not limited to:
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team setting and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.




- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
- BASIC QUALIFICATIONS:
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:
- Experience within e-commerce or Retail fields
- Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)

📌 Sps Associate (Kolkata)
🏢 ADCI - West Bengal - H29
📍 Kolkata