Job Summary:
A Telecaller is responsible for communicating with customers over phone calls to provide information about products or services, generate leads, resolve customer queries, and maintain positive customer relationships.
Key Responsibilities:
Make outbound calls to potential and existing customers.
Answer incoming customer calls and inquiries.
Explain company products and services clearly.
Generate leads and schedule appointments or meetings.
Follow up with customers regarding their requirements.
Maintain customer records and update databases.
Handle customer complaints professionally and provide solutions.
Achieve daily, weekly, and monthly calling targets.
Coordinate with the sales and support teams when required.
Prepare call reports and maintain proper documentation.
Required Skills:
Excellent communication and interpersonal skills.