Job Purpose and Impact:
Key Accountabilities:
- STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
- INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
- VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.
Qualifications:
- Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.