JOB DESCRIPTION

Sales Coordinator Sales Coordination & Payment Collection

Department: Sales & Commercial
Designation: Sales Coordinator
Industry: Furniture / Manufacturing
Reporting To: Sales Manager / Business Head
Experience: 4-6 Years

Job Summary

We are looking for a proactive and result-oriented Sales Coordinator who will be responsible for coordinating sales activities, managing customer orders, ensuring timely order execution, and strongly driving payment collection from customers.

The candidate should have excellent communication, follow-up, coordination, and negotiation skills, with a robust focus on sales support, outstanding payment recovery, and receivables management.

Key Responsibilities

1. Sales Coordination

- Coordinate with the Sales Team, customers, production, dispatch, logistics, and accounts departments for smooth order execution.
- Receive and process customer purchase orders and ensure accurate order entry.
- Prepare quotations, proforma invoices, sales orders, order confirmations, and other required documents.
- Maintain updated records of customer orders, dispatches, invoices, and payments.
- Track order status from order confirmation until final delivery.
- Provide regular updates to customers regarding order status, dispatch schedules, and delivery timelines.
- Handle customer queries and coordinate internally for timely resolution.

2. Payment Collection & Outstanding Recovery KEY RESPONSIBILITY

- Take ownership of customer payment follow-up and outstanding collection.
- Maintain a daily/weekly customer outstanding and ageing report.
- Follow up with customers through calls, WhatsApp, email, and meetings for pending payments.
- Ensure payments are collected as per agreed credit terms and due dates.
- Maintain customer-wise payment schedules and payment commitments.
- Follow up continuously on overdue invoices until payment is received.
- Coordinate with the Accounts Department for invoice copies, ledger statements, payment reconciliation, and payment confirmations.
- Escalate long-pending and critical outstanding cases to the Sales Manager / Management.




- Maintain proper records of customer payment commitments and follow-up history.
- Coordinate with Sales Representatives and customers to resolve payment-related issues.
- Ensure zero or minimum overdue outstanding through regular and systematic follow-up.
- Support the sales team in controlling customer credit exposure and avoiding unnecessary overdue sales.

3. Customer & Sales Support

- Maintain strong professional relationships with customers.
- Coordinate with customers regarding new orders, repeat orders, delivery schedules, invoices, and payments.
- Assist the sales team in preparing sales reports and customer-wise business data.
- Track pending orders, cancelled orders, back orders, and delayed deliveries.
- Identify customer concerns that may affect future business or payment realization.

4. MIS & Reporting

Prepare and maintain regular reports including:

- Daily sales order status
- Customer-wise outstanding report
- Ageing report
- Payment collection report
- Overdue payment report
- Invoice-wise payment status
- Customer payment commitment report
- Order vs. dispatch report
- Monthly sales coordination MIS
- Pending order and dispatch report

5. Internal Coordination

- Coordinate closely with Sales, Accounts, Production, Dispatch, Logistics, and Management.
- Ensure all customer-related information is communicated accurately to concerned departments.
- Follow up internally for pending invoices, dispatch documents, credit notes, debit notes, and other documents required for payment realization.
- Ensure proper documentation and timely closure of customer issues.

Key Performance Indicators (KPIs)

The candidate will be measured primarily on:

- Payment collection efficiency




- Reduction in overdue outstanding
- Achievement of assigned monthly collection targets
- Timely follow-up of customer payments
- Reduction in average collection period
- Accuracy of outstanding and payment reports
- Timely processing of customer orders
- Order-to-dispatch coordination
- Customer satisfaction and response time
- Accuracy of MIS and documentation

Required Skills & Competencies

- Strong payment collection and follow-up skills
- Excellent communication and negotiation skills
- Strong customer relationship management
- Good knowledge of sales coordination and order processing
- Ability to handle difficult customers professionally
- Strong follow-up and persuasion ability
- Good knowledge of MS Excel
- Working knowledge of ERP / CRM / Tally will be an advantage
- Ability to prepare and maintain outstanding and ageing reports
- Strong analytical and problem-solving skills
- Ability to work under collection and sales targets
- High level of ownership and accountability

Educational Qualification

- Graduate in B.Com / BBA / BBM / Business Administration / Commerce or equivalent.
- Additional qualification in Sales, Finance, or Commercial Operations will be an advantage.

Preferred Experience

Candidates with experience in Furniture, Manufacturing, Building Materials, Interior Products, Office Furniture, Modular Furniture, or related industries will be preferred.

Ideal Candidate Profile

The ideal candidate should be highly proactive, aggressive in payment follow-up, commercially aware, disciplined, and target-oriented. The person must be comfortable making frequent customer calls and following up persistently until outstanding payments are received.

Important: This is not a purely desk-based coordination role. The candidate will have significant responsibility for customer payment follow-up and outstanding recovery, along with sales coordination.

Salary

As per candidate's experience and industry standards.

Location

Ghatkopar

Reporting

Reports to: Sales Manager / Business Head

📌 Walk-in || Sales Coordinator (Mumbai)
🏢 Starshine Manufacturing
📍 Mumbai