Role & responsibilities

- Design, develop, and implement training programs for current hires and existing employees.
- Conduct training needs analysis and identify skill gaps across banking operations teams.
- Deliver classroom, virtual, and on-the-job training sessions.
- Develop training content, SOPs, process guides, assessments, and certification programs.
- Ensure employees are updated on banking products, policies, procedures, and regulatory changes.
- Monitor training effectiveness through assessments, feedback, and performance metrics.
- Drive employee development initiatives to improve productivity and operational excellence.
- Monitor and evaluate customer interactions, operational processes, and service quality standards.
- Conduct quality audits and assessments to ensure compliance with internal policies and regulatory requirements.
- Prepare quality scorecards, reports, dashboards, and performance analytics.
- Identify process gaps, recurring issues, and improvement opportunities.
- Recommend corrective and preventive actions to improve quality performance.
- Conduct calibration sessions and ensure consistency in quality evaluations.
- Analyze customer complaints, escalations,



and service failures to identify root causes.
- Collaborate with Operations, Compliance, and Business teams to enhance customer experience.
- Lead continuous improvement initiatives to reduce errors and improve operational efficiency.
- Support implementation of process enhancements and best practices.
- Ensure adherence to banking regulations, internal controls, and compliance requirements.
- Conduct mandatory compliance and risk awareness training programs.
- Maintain training and quality records for audit and regulatory requirements.
- Work closely with Risk and Compliance teams to drive governance standards.
- Partner with Operations Heads, Branch Managers, HR, and Business Leaders to support organizational goals.
- Provide regular MIS reports and insights on training effectiveness and quality performance.
- Lead, mentor, and manage training and quality teams.
- Foster a culture of continuous learning, accountability, and service excellence.

Preferred candidate profile

Relocation candidates are also preferred

📌 Training Manager (Vadodara)
🏢 TP
📍 Vadodara