Job Description - B2C Sales Executive (Jewellery)

Job Title: B2C Sales Executive - Jewellery
Location: Malad, Mumbai
Industry: Jewellery / Retail Luxury

Job Summary

Key Responsibilities
- Welcome customers and provide a personalized shopping experience.
- Understand customer preferences and recommend suitable gold, diamond, silver, and gemstone jewellery.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Achieve monthly and quarterly sales targets.
- Explain product features, pricing, certifications, and after-sales services to customers.
- Assist customers with custom jewellery requirements and special orders.
- Ensure proper display, merchandising, and cleanliness of the showroom.
- Handle billing coordination, order processing, and customer documentation.
- Resolve customer queries and complaints professionally.
- Stay updated on current jewellery trends, collections, and promotional offers.
- Follow company policies related to inventory handling, security, and customer service.

Required Qualifications




- Graduate or equivalent qualification.
- 2-5 years of B2C sales experience in a jewellery showroom.
- Strong communication and negotiation skills.
- Customer-centric approach with excellent presentation skills.
- Ability to work in a target-driven retail environment.
- Basic computer knowledge and familiarity with billing/POS systems.
- Knowledge of gold, diamond, and gemstone jewellery is preferred.

Preferred Skills
- Robust sales and upselling abilities.
- Excellent relationship-building skills.
- Professional grooming and positive attitude.
- Team player with a proactive approach.
- Ability to work on weekends and public holidays as per retail schedules.

Compensation & Benefits
- Competitive salary based on experience.
- Attractive sales incentives.
- Performance-based bonuses.
- Employee discounts on jewellery.
- Career growth opportunities within the organization.

Work Location: Malad, Mumbai

Experience R

📌 Sales Executive (Malad)
🏢 k12
📍 Malad