Job Description - Front Desk Executive

Organization: London IVF, Visakhapatnam
Department: Administration / Front Office
Location: Jagadamba Junction Visakhapatnam
Reports To: Front Office Manager / Clinic Administrator

Position Summary

The Front Desk Executive serves as the first point of contact for patients and visitors at London IVF. The role involves managing patient interactions professionally, coordinating appointments, maintaining accurate records, handling billing support, and ensuring a smooth patient experience while maintaining confidentiality and compassion.

Key Responsibilities Patient Reception & Coordination
- Welcome patients and visitors courteously and guide them through the registration process.
- Schedule, confirm, reschedule, and manage patient appointments efficiently.
- Coordinate with doctors, nursing staff, and laboratory teams regarding patient flow and appointment schedules.
- Provide accurate information regarding clinic services, procedures, and general policies.

Registration & Documentation




- Register current patients and update existing patient records in the hospital management system.
- Collect and verify patient demographic and contact information.
- Ensure all consent forms and required documentation are completed and filed appropriately.
- Maintain confidentiality of patient records in accordance with organizational policies.

Telephone & Communication Management
- Answer incoming calls professionally and respond to patient inquiries.
- Direct calls to the appropriate departments or personnel.
- Follow up with patients regarding appointment reminders and schedule changes.
- Address patient concerns promptly and escalate issues when necessary.

Billing & Administrative Support
- Coordinate with the billing department for consultation payments and invoice generation.
- Maintain daily records of appointments and patient visits.
- Assist in preparing reports related to front office activities as required.
- Ensure accurate handling

📌 Front Desk Receptionist (Visakhapatnam)
🏢 Leadraft Media solutions
📍 Visakhapatnam