JLL supports the Whole You, personally and professionally.

About JLL

What this job involves:
- Resolve Tier 1 queries and transactions related to core HR processes
- Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
- Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
- Working with and assisting global employee/HR users from APAC, EMEA & AMR.
- Manage Global compensation audits and reports.
- Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
- Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
- Manage One-time payments bulk uploads and comp requests.
- Managing & Coordinating queries on Case management tool Service now effectively.
- Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
- Active participation on any new transitions and documents creation.




- Assist with data correction or escalate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service
- Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
- Update/Review SOP’s and Process Maps on a regular basis based on current inputs/changes/updates in any of the existing processes
- Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
- Ability to identify and escalate complex queries to appropriate stakeholders
- Adhere to agreed KPIs, KRAs, SLAs and customer service standards
- Managing client calls with the Global process partners on a regular basis and ensures required documentation
- Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills
- Understanding or Knowledge of HR fundamentals, practices, and procedures
- Strong wri

📌 Senior Analyst, HR Operations (Gurugram)
🏢 JLL
📍 Gurugram