Role & Responsibilities
We are looking for an Application Support who is detail-oriented, proactive, and passionate about leveraging technology to drive operational efficiency. The ideal candidate will provide daily operational (both incident and problem) support and communication, monitor systems in real-time, analyze data for actionable insights, and ensure seamless service delivery.
Your responsibilities include:
Support 24 hrs x 7 days Level 1 and Level 2 Applicatioi Support Generate reports on incident trends and SLA breaches for stakeholders. Timely stakeholder expectation management Support in enhancing Neural Lab monitoring systems through available tools to detect and escalate incidents. Triage and log daily incidents, and ensure all workarounds (immediate resolutions) are documented, and where applicable, in alignment with Release changes. Analyze operational data using Jupyter Notebooks (Python/Pandas) to identify trends (e.g., deadline breaches, driver idle time) and generate visualizations (Matplotlib/Seaborn).



Proactively escalate high-priority and repeated incidents for root cause analysis, coordinating communications and following through to ensure all outstanding issues are resolved. Generate pre-filtered datasets, and/or clear descriptions (incl. Timestamps, logs, screenshots, etc) to conduct root cause analysis. Required Skills / Experience
University degree in IT, Computer Science, Data Analytics, or related field. Technical Skills: Proficiency in monitoring tools Experience with Jupyter Notebooks, Python (Pandas, Num Py), and data visualization (Matplotlib, Seaborn) preferred. Basic SQL for querying logs and APIs for data extraction. Familiarity with ticketing systems. Familiarity with IT incident and problem management framework. Experience with data modelling and database design (e.g., Postgre SQL, Mongo DB) is a plus. Familiarity with up-to-date development stacks used by the team (e.g., Python + frameworks such as Django, Flask; React/Type Scrip

📌 Application support specialist (Madhya Pradesh)
🏢 Neural Lab
📍 Madhya Pradesh