Job Location: Serampore

Experience: 1-2 Years

Shift Timing: Night Shift

Job Type - Onsite

Salary - 14,000 to 15,000 +(Night shift bonus and Project incentives)

Job Description:

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Urgent requirement is going on in Cybertoss Pvt Ltdfor the post of Customer Support Representative. Cybertoss is a core ITES Company in India serving clients globally over 7 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including Web Design, Web development, Digital Marketing with SEO. Our company is growing rapidly and urgently in need of a Customer Support Representative. If you are looking for an exciting place to work, here is your prospect.

Job Responsibilities:

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- Quick and attentive speaking with the clients.
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Master the use of help desk software.





Education:

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B. A in English Honours/B.SC/M.SC/B.TECH/BBA/ MBA

Skills:

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- Excellent English Communication is a must.
- International client handling experience would get preference.
- Competent technical knowledge.
- Ability to multitask.
- Attention to detail.
- Ability to honor deadlines.
- A proactive approach to support.
- Minimum 1 year of work experience in the same domain is mandatory.

Parks and Benefits:

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- Direct Employment:
- Weekly 5 Days of Work:
- On-Time Salary:
- Performance Incentive:
- Night Shift Bonus:
- Paid Sick Leave

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Benefits:
- Health insurance
- Paid sick time
- Provident Fund

Education:
- Bachelor's (required)

Experience:
- US/UK client support: 1 year (required)

Language:
- English (required)

Shift availability:
- Night Shift (required)

Work Location: In person

📌 Customer Support Representative (Serampore)
🏢 Cybertoss
📍 Serampore