Key Responsibilities:
- Supervise and manage customer service staff and delivery personnel.
- Prepare and manage quotations, order confirmations, and customer communications.
- Coordinate retail and hospital deliveries, ensuring timely and accurate execution.
- Monitor delivery schedules and maintain effective communication with delivery staff.
- Ensure high levels of customer satisfaction through prompt problem resolution and follow-up.
- Maintain records of customer interactions, orders, and service activities.
- Generate daily, weekly, and monthly reports on customer service and delivery performance.
- Follow up on pending orders, payments, customer requirements, and delivery issues.
- Coordinate with internal teams to ensure smooth order processing and fulfillment.




- Support inventory and operational coordination when required.

Preferred Qualifications:
- Graduate in any discipline.
- Previous experience in customer service, operations, logistics, or administration.
- Knowledge of Tally ERP is preferred.
- Excellent telephone etiquette and customer handling abilities.
- Valuable organizational, multitasking, and team management skills.
- Strong follow-up and reporting capabilities.

Additional Preference:
Salary: As per experience and qualifications.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
- Leave encashment
- Paid time off

Work Location: In person

📌 Customer Care Manager (Mumbai)
🏢 Lab Medica Healthcare
📍 Mumbai