Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:
Ensure accurate review and quality assurance of payment posting and revenue cycle operations to support reliable financial records and customer account resolution. This position is based in Chennai, India and is an in-person role. This role reports to the Associate Quality Manager.

About The Team:
The Quality Associate will be supporting the delivery and execution of business solutions for the Technology Enabled Services organization. Your mission will be to propose and coordinate the implementation of solutions to improve customer value and athena operational efficiency. The Associate will be an expert in US healthcare domain (Revenue cycle Management, Clinical Document Services and Authorization Management). The position requires analytical thinking, superior attention to detail, and robust communication skills

Essential Job Responsibilities:
50% Business Analysis and Process Improvement




- Use data analysis and qualitative evaluation to determine root causes of a problem
- Analyze trends to deliver clear and compelling data stories to stakeholders
- Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
- Seek and consume internal and external client feedback to inform decision making and improvement opportunities
- Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
- Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
- Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problem
- Staying Up to date on changes in healthcare regulations suc

📌 Quality Associate (Chennai)
🏢 Athenahealth
📍 Chennai