Job description:
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Unit Leader in Fraud Prevention
- In this fast paced and critical role, we’ll look to you to make sure your unit is efficiently planned and is operating at optimum capacity
- You’ll be specialising in fraud prevention, managing operational escalations, complex fraud prevention claims, disputes and risks and leading process re-engineering and automation initiatives
- This is an chance to be at the forefront of protecting our customers and the bank
- We're offering this role at associate level
What you’ll do:
You’ll be leading a multi-skilled fraud prevention team with the ability to constantly flex to emerging trends and evolving customer needs.
You’ll coach your team on the use of red flag indicators and how to leverage data from a range of systems to help detect fraudsters and protect genuine customers from financial crime.
Throughout the course of your work, you’ll collaborate with stakeholders across the business to mitigate and reduce fraud risks and complaints.
Additionally, you’ll be:
- Supporting decision making across first and third party fraud themes to ensure fair customer outcomes are consistently achieved when delivering refund or exit decisions
- Understanding customer or business requirements by actively supporting the review and maintenance of key performance indicators for your team
- Supporting, coaching and supervising your team across all aspects of their role
- Managing resources, including budgets and identifying and delivering operational efficiencies
- Creating and implementing operational plans aligned with the overall business plan, making su
📌 Customer Service (Gurugram)
🏢 National Westminster Bank
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.