Location: Bangalore, India (Work from Office)
Department: Sales & Admissions
Employment Type: Full time
Experience: 5+ years
Key Responsibilities
1. Sales Training & Development
· Design and deliver training programs for new and existing sales teams.
· Conduct structured onboarding programs for new sales hires.
· Train teams on sales processes, customer engagement, product knowledge, and sales techniques.
· Develop training modules, presentations, role plays, activities, and assessments.
· Conduct refresher and upskilling sessions based on business requirements.
2. Sales Skills & Conversion Training
· Train sales teams on consultative selling and effective sales conversations.
· Coach teams on probing, need identification, pitching, and closing techniques.
· Develop strong objection-handling and negotiation capabilities.
· Train counsellors on creating urgency and effectively communicating product value.
· Improve conversion through structured sales coaching interventions.
3. Call Audits & Quality Improvement




· Conduct regular call audits to assess sales conversations and customer handling.
· Identify gaps in communication, pitch quality, product knowledge, and objection handling.
· Provide actionable feedback and individual coaching to sales representatives.
· Track recurring quality issues and create targeted training interventions.
· Work with sales managers to improve overall call quality and conversion performance.
4. Performance Coaching
· Analyse individual and team performance to identify training requirements.
· Conduct one-on-one coaching sessions for underperforming team members.
· Work with Sales Managers and Team Leads to create improvement plans.
· Monitor the effectiveness of training through post-training performance metrics.
· Continuously identify opportunities to improve sales productivity and conversion.
5. Product & Process Training
· Develop strong understanding of 21K School's programs, offerings, admission process, and customer journey.
· Tra

📌 Sales Trainer (Bengaluru)
🏢 21K School
📍 Bengaluru