Stuba is an award winning global accommodation wholesaler, serving travel agents and tour operators with offices in Australia, India, UAE, UK and USA.
Known for our exceptional service in travel industry, our Customer Support profile possess excellent communication skills both written and verbal, experience in handling clients of different nationalities, positive telephonic manners and strong analytical skills with non-call centric behaviour.
This is a great opportunity for an individual to extend and utilise his/ her interest in tourism and travel into a solid broad skill set.
Requirements:
- Graduate and above.
- Experience in Travel /Tourism/ Hotel Industry would be beneficial
- 2 to 5 yrs relevant experience in Client Relationship Management
- Experience with escalation management would be a valuable add on
- Good understanding of MS-Office tools.
- Clarity of thoughts and words.
- Planning efficiently while avoiding analysis paralysis.
- Interactive and good at probing.
- Flexibility to work in rotational shifts.
- Make timely, practical, effective decisions.
- To take initiative without being asked.
- Experience in using any CRM system.
Benefits:
KEY TASKS AND RESPONSIBILITIES
- they are responsible for efficient dealing of cases which are assigned for completion.
- their responsibility is to acknowledge and revert to participant questions, as well as question participants to obtain full understanding of the bookings made.
- They are responsible for authoring accurate documentation of all cases, in regard to inquiries, using our Tracking System.
- They will be responsible for complex problem resolution, creating and improving procedures and facilitating communication and scripting to resolve various tasks. Other duties include researching and proofing cases highlighted.
- Follow ups: Demonstrate strong follow - through and consistently keep commitments to clients and partners.
- Take ownership and responsibility for priority customer issues where and when requ
📌 Customer Service Executive (Pune)
🏢 Stuba
📍 Pune