Job Summary

Key Responsibilities
- Listen to customer queries, understand their concerns, and provide accurate solutions.
- Maintain customer records and update information in the CRM/system.
- Follow standard operating procedures (SOPs) and quality guidelines.
- Escalate unresolved issues to the relevant department or higher authority.
- Meet performance targets for customer satisfaction, call quality, and productivity.
- Collaborate with team members to improve service delivery.
- Stay updated on product knowledge, company policies, and process changes.

Required Skills & Qualifications
- Education: Minimum 12th pass or Graduate (any discipline).
- Excellent verbal and written communication skills (English/Hindi or regional language as required).
- Basic computer knowledge (MS Office, typing skills, internet navigation).
- Good listening skills and ability to handle pressure.
- Robust problem-solving and interpersonal skills.




- Willingness to work in rotational shifts, including night shifts (if applicable).

Preferred Skills
- Prior experience in customer service, telecalling, or a BPO environment.
- Multilingual abilities.
- Knowledge of CRM tools and call center systems.

Salary & Benefits
- Competitive salary based on experience.
- Incentives and performance bonuses.
- Paid training and career growth opportunities.
- Health insurance and other company benefits.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Language:
- English (required)

Work Location: In person

📌 Bpo Executive (Bengaluru)
🏢 MANASUM SENIOR LIVING
📍 Bengaluru