Remote Guide Associate (RGA) - War Room Team

About the Role

We are looking for passionate, empathetic, and highly motivated Remote Guide Associates (RGAs) to join our central War Room Team. The RGA will play a critical role in supporting the scale-up and strengthening of Kangaroo Mother Care (KMC) and Mother-Newborn Care Units (MNCUs) across health facilities through structured virtual engagement, coordination, monitoring, and problem-solving.

The role requires regular telecommunication-based engagement with healthcare providers, district stakeholders, frontline workers, and families to support implementation, improve performance indicators, and strengthen quality of care for mothers and newborns.

Key Responsibilities

Facility Engagement & Support
- Regularly engage with staff nurses, pediatricians, medical officers, facility in-charges, and hospital administrators through phone/video-based communication.
- Support facilities in the establishment and operationalization of Mother-Newborn Care Units (MNCUs) and KMC services.




- Build trust-based relationships with healthcare providers and motivate teams toward achieving program goals and quality benchmarks.
- Identify facility-level gaps, bottlenecks, and implementation challenges and support timely resolution/escalation.

Community & Stakeholder Coordination
- Coordinate with ASHAs, ANMs, CHOs, mothers, and family members to strengthen community linkage and family participation in newborn care.
- Communicate and coordinate with district and block-level administration and health system stakeholders.
- Map and engage key stakeholders based on their roles and responsibilities within the health system.

Monitoring, Data & Reporting
- Maintain and update MIS systems, trackers, dashboards, and project monitoring sheets.
- Monitor facility performance indicators and prepare leaderboards, summaries, and progress reports.
- Assist in tracking key indicators related to KMC/MNCU implementation and quality improvement.
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📌 Remote Guide Associate (Lucknow)
🏢 Community Empowerment Lab
📍 Lucknow