Internal Sales / Telesales Executive - Job DescriptionPosition Overview

The Internal Sales / Telesales Executive is responsible for generating sales leads, nurturing customer relationships, and closing sales through phone-based interactions. This role involves managing inbound/outbound calls, identifying business opportunities, and providing excellent customer service to achieve sales targets.

Key ResponsibilitiesSales Activities
- Conduct outbound calls to prospective and existing customers to promote products/services.
- Handle inbound inquiries and convert them into sales opportunities.
- Qualify leads, understand customer needs, and propose suitable solutions.
- Prepare and send quotations, follow up on proposals, and close sales.
- Meet or exceed monthly and quarterly sales targets.

Customer Relationship Management
- Build and maintain strong customer relationships through regular follow-up.
- Manage customer accounts, ensuring high satisfaction and timely responses.
- Address customer questions, concerns, and objections professionally.




- Update customer records and interactions in the CRM system.

Coordination & Support
- Coordinate with external/field sales teams to support complex sales opportunities.
- Work closely with operations/logistics to ensure timely order processing and delivery.
- Collaborate with the marketing team on campaigns, lead generation, and promotions.
- Prepare sales reports, forecasts, and updates for management.

Administrative Duties
- Process orders, invoices, and sales documentation accurately.
- Maintain price lists, product information, and customer databases.
- Follow internal procedures and compliance guidelines.

Required Skills & Qualifications
- Diploma or Bachelor’s degree in Business, Marketing, or relevant field (preferred).
- 3-4 years of experience in telesales, inside sales, or customer service.
- Excellent communication and telephone etiquette skills.
- Confident, persuasive, and goal-driven personality.
- Robust ne

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