The US Benefits Specialist will work closely with US-based consultants, brokers, and employer groups to manage benefits enrollment operations and administrative support functions. The role primarily focuses on backend enrollment tasks, benefits administration system updates, Excel census management, and ensuring accurate employee benefits data processing.
This is an operations-heavy role requiring strong attention
Key responsibilities are:
- Manage online employee benefit enrollments on various US benefits administration platforms
- Process new hire enrollments, life events, terminations, and open enrollment changes
- Create, maintain, and update employee census files and enrollment worksheets in Microsoft Excel
- Review enrollment data for accuracy and completeness before submission
- Coordinate with consultants, brokers, insurance carriers, and HR teams for enrollment-related updates
- Audit benefits data and resolve discrepancies in eligibility or enrollment records
- Prepare reports, trackers, and reconciliation sheets for internal and client use
- Support benefits implementation and renewal processes
- Maintain organized records and documentation of enrollment activities
- Meet strict turnaround times and service-level expectations