The Role: Customer Verification Advisor

Want to be part of a market-leading Customer Support Team in Hyderabad, India?

If you answered yes, then we have the perfect opportunity for you. As a Customer Verification Advisor, you’ll get the prospect to work with a dynamic and forward-thinking team, supported by managers that will help your career growth.
- A working pattern suited for you _

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern office. These discussions are between you and your manager to find the best pattern for you both We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together in an office environment is essential for keeping us mission aligned.

What you'll be doing:
Reporting directly to the Team Leader, a Customer Support Advisor will:
- Ensure that customer accounts are validated correctly and as per regulations.
- Ensure that more complex customer issues are followed up and resolved in a timely manner.




- Proactively develop customer relationships by maintaining contact at an appropriate level.
- Escalate recurring customer issues to Team Leader/ SMEs and relevant internal department where applicable.
- Contribute to the ongoing development and improvement of the customer experience.
- The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role

Who we are looking for:
Your experience:
- Minimum 1 year experience in customer support function
- Have experience in verification, KYC (Know your customer)
- Knowledge in Payments or Fraud Detection
- Excellent communication skills English - both written and oral
- Customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts.
- Experience of using Microsoft Word, Excel and t

📌 Customer Verification Advisor (Telangana)
🏢 Flutter Entertainment
📍 Telangana