Answer incoming calls promptly and respond to patient and attendant inquiries in a polite and skilled manner
- Schedule, reschedule, and cancel outpatient appointments as per hospital protocols
- Provide accurate information regarding hospital services, doctors’ availability, timings, locations, and procedures
- Coordinate with departments such as OPD, IPD, diagnostics, billing, and emergency for patient assistance
- Handle patient complaints, feedback, and service requests; escalate issues when required
- Make outbound calls for appointment reminders, follow-ups, test reports, and feedback collection
- Support emergency calls by routing them immediately to the concerned department
- Meet call quality standards, turnaround times, and patient satisfaction targets

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Call Center Executive (Jaipur)
🏢 Apex Hospital
📍 Jaipur