Position Purpose
- To perform the administrative functions of the venue, supporting the Venue Management team to ensure the effective and effective delivery of the brand Mission.
- To provide a key point of contact for HQ for all administrative, reporting and compliance requirements.
- To execute local area marketing as directed by the HQ marketing team.
Key accountabilities
Administration
- Injury Management - collate RIO reports and upload video of incidents
- Programs - be the primary point of contact in venue for the HQ programs team. Encourage and process re-enrolments in venue, and liaise with customers as requested by HQ
- Group Sales - liaise with the Group Sales team and group booking contacts to ensure that group requirements are well understood and the group experience is delivered as per expectations
- Secondary Spend - Proactively monitor merchandise stock as well as F&B; stock levels and orders to ensure appropriate stock levels are maintained in venue at all times (not too high, not too low)
- Labour Management - roster labour to projected revenue as per the labour model
- IT support - be the primary point of contact in venue for the HQ IT team
- Contact Centre - be the primary point of contact for the contact centre in relation to all party bookings
- Cleaning Contractors - manage the performance of the cleaning contract in venue
- Compliance - be responsible for ensuring all of the compliance requirements of the venue are completed on time and to an appropriate standard, (eg. Food handling, OH&S;, etc.
Local Area Marketing
- Execute in venue marketing and local area marketing activities as directed by the HQ marketing team
Other Duties
- Other duties as directed by the Venue Manager and Global Marketing Coordinator from time to time.
Skills, Experience and Character
- At least 3-5 years of relevant experience
- With a strong attention to detail and superb organisational skills, they will be recognised the g
📌 Venue Administrator (Mumbai)
🏢 Stratospheric Entertainment-Bounce India
📍 Mumbai
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