Required Skills & Competencies:
- Strong verbal and written communication skills in English (additional languages are a plus).
- Hands-on knowledge of Zendesk / Freshdesk or similar CRM tools.
- Proficiency in MS Office (Word, Excel, Outlook).
- Excellent problem-solving and analytical skills.
- Ability to demonstrate active listening and empathy while dealing with customers.
- Robust multitasking ability and attention to detail.
- Capable of handling a high volume of customer queries efficiently.