Job Overview:
Key Responsibilities: Loan Processing & Credit Assessment:
- Ensure compliance with company credit policies, RBI/NBFC guidelines, and regulatory norms.
Documentation pre-Loan Disbursement:
- Verify KYC, salary slips, bank statements, and other loan agreements before disbursement.
- Assess borrowers' nature and intentions for loan repayment based on online chats/telephonic conversations.
- Educate borrowers on loan terms, repayment schedules, and penalties.
- Coordinate with finance teams for timely loan disbursements.
Collections & Recovery:
- Monitor active loans and track overdue accounts.
- Negotiate repayment plans and settlements to optimize recovery.
- Escalate non-recoverable loans to recovery teams if necessary.
Customer Relationship Management:
- Maintain strong customer relationships to improve repayment rates.
- Address borrower queries and educate them on responsible borrowing.
Qualifications & Skills:
- Education: Bachelor’s degree in Finance, Commerce, Accounting, or a related field.
- Experience: Preference for experience in credit assessment & collections (NBFC/ loans).
- Technical Skills: Working knowledge in MS Excel, Credit bureau (CIBIL) reports and Bank transactions analysis.
- Soft Skills: Good analytical, negotiation, and communication skills.
- Key Competencies: Quick decision-making, problem-solving, and adaptability in dynamic financial environments.
Work Conditions:
- Fixed working hours (06 days a week).