06 Sep
|
CSC e-Governance Services India
|
Noida
06 Sep
CSC e-Governance Services India
Noida
1 Responsible for overall day-to-day operations of the call center and ensuring uninterrupted services.
2 Manage manpower, shift rosters, attendance, and agent productivity as per SLA requirements.
3 Monitor call quality, performance metrics, and ensure adherence to SOPs and compliance norms.
4 Act as the first point of escalation for operational, technical, and customer-related issues.
5 Coordinate with HR, IT, QA, and project teams for smooth center functioning and audits.
6 Prepare and share daily/weekly MIS reports and drive continuous performance improvement.
Job Types: Full time, Permanent
Pay: ₹28,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Call Center Incharge (Noida)
🏢 CSC e-Governance Services India
📍 Noida