Job Summary

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage the complete lead and customer lifecycle—from lead generation and conversion to onboarding, retention, and renewals.

Key Responsibilities:
Lead Management & Conversion
- Make outbound and inbound calls to new leads generated through marketing campaigns, referrals, and inbound enquiries.
- Qualify leads by understanding business requirements, decision-makers, timelines, and budgets.
- Manage the end-to-end lead lifecycle from lead creation → follow-up → demo → conversion.
- Update lead status, call notes, and next actions accurately in the CRM system.

Customer Onboarding & Relationship Management
- Successfully onboard newly converted customers and guide them through product setup and implementation.
- Act as the primary point of contact post-conversion to ensure a smooth transition from sales to customer success.
- Build solid, long-term relationships to drive trust, satisfaction, and loyalty.

Product Demos, Training & Adoption




- Conduct product demos for prospects and onboarding sessions for new customers.
- Educate customers on product features, workflows, and best practices.
- Monitor product usage and proactively engage customers with low adoption.

Customer Support & Issue Resolution
- Act as the first point of contact for customer queries and concerns.
- Coordinate with technical and support teams to ensure timely issue resolution.
- Ensure clear communication and follow-ups until issues are resolved.

Experience
- 1-4 years of experience in Customer Relationship Management, Customer Success, Sales, or Account Management.
- Experience in a B2B / B2C SaaS or service-based company is preferred.

Skills & Competencies
- Strong communication and interpersonal skills.
- Proven experience in lead calling, follow-ups, and conversion.
- Customer-first mindset with the ability to understand and address client needs.
- Strong problem-solving and objection-h

📌 Sales and Customer Success Executive (Sholinganallur)
🏢 Techlivz software development private
📍 Sholinganallur