1. Guest Reception & Service Excellence

Warmly welcome all guests with a qualified, courteous, and personalized approach

Ensure smooth check-in and check-out as per brand standards

Handle VIP, VVIP, repeat guests, and special requests with priority

Maintain luxury service etiquette, grooming, and body language at all times

2. Reservations & Room Management

Ensure accurate room allocation based on guest preferences and availability

Coordinate with Housekeeping for room readiness and status updates

Upsell room categories and hotel services to maximize revenue

3. Guest Relations & Complaint Handling

Resolve guest complaints promptly and professionally

Follow service recovery procedures and ensure guest satisfaction

Maintain guest history, preferences, and feedback records

Coordinate with other departments for seamless guest experience

4. Communication & Coordination

Act as a central communication hub for all hotel departments

Coordinate closely with Housekeeping, Engineering, F&B;, Security, and Sales

Handle guest inquiries regarding hotel facilities,



local attractions, and services

5. Cashiering & Billing

Ensure accurate posting of charges and preparation of guest bills

Handle cash, credit cards, foreign exchange, and digital payments

Maintain cashier float and follow audit & cash handling SOPs

Ensure zero discrepancy during shift closing

6. Safety, Security & Compliance

Follow hotel safety, security, and emergency procedures

Verify guest identification and registration as per legal requirements

Ensure data privacy and confidentiality of guest information

7. PMS & Technology Usage

Operate Property Management System (IDs, hote logic ,)

Maintain accurate guest profiles and room status

Prepare daily reports: ARR, Occupancy, Expected Arrivals & Departures

8. Night Audit

Perform end-of-day audit and system roll-over

Verify room revenue, postings, and settlements

Prepare night audit reports for management

9. Brand Standards & SOP Complia

📌 Front Office Associate, Front Office Executive, Front Office Gre (Dhanbad)
🏢 Clarks inn suite dhanbad
📍 Dhanbad