At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas, and excellent ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day
Purpose of job:
Customer Order Manager
Deliver the superior customer experience during order execution phase
Responsible for Contract / order review during order acceptance phase.
Responsible for Invoicing by close collaboration with supply units and with customers
Key tasks and responsibilities:
Manage the order process for project and complex sales, from order review to invoice
Prepare and execute timely invoicing plan




Customer support and respond during the process: order status, delivery date, logistics information
Regular coordination/follow ups with various operations teams for timely execution and delivery which includes communication with operations and vendors to obtain current production dates, update the systems and communicate changes externally
Order Acknowledge Management
Order Backlog review and follow up
Support the customer solving basic technical questions
Purchase order execution control and preparation of supplier's shipping documents. Handling documentation for customs and the logistics of custom tax payments. Create and send to clients all of the export documents necessary to complete the due process of nationalization for the items.
Inform the client of the "proof of delivery" to validate that the DOT was completed.
Responsible for maintaining the traceability information of the order conversion, confirmation, order fulfilment /

📌 Customer Order Manager- Pune
🏢 Alfa Laval
📍 Pune