● Manage Instagram and Facebook DMs, comments, and customer inquiries.
● Shoot videos as per the guidance given by the team.
● Respond to customers professionally and collect required details such as name, contact number, requirement, quantity, and location.
● Update the Organic Lead Sheet and enter qualified leads into the CRM.
● Verify lead information and ask relevant questions whenever the customer's requirement is unclear.
● Monitor CRM remarks and follow up with the sales team on pending leads.
● Coordinate with sales representatives regarding priority leads and customer follow-ups.
● Track leads from inquiry to closure, including qualified, converted, pending, and junk leads.
● Prepare regular Lead Quality Reports and basic ad-performance reports.
● Analyse which ads/campaigns are generating better leads and share relevant observations.
● Handle customer follow-up queries and coordinate internally to ensure customers receive timely responses.
● Assist with video ad scripts and content ideas based on customer questions and requirements.

📌 Social Media Manager (Surat)
🏢 Logam Digital
📍 Surat