Project Manager (PM) – Customer Delivery Role Overview

As a Project Manager in the Customer Delivery team, you will be responsible for delivering

multiple customer implementations and/or larger, more complex insurance customers. addition to owning delivery outcomes, you will help scale delivery excellence by managing

complexity, mentoring Associate Project Managers, and driving consistency across projects.

Own delivery outcomes across multiple customer implementations and/or large, complex

Act as the primary escalation point for customers and internal teams, managing risks,

scope, and delivery challenges

• Lead complex customer interactions to shape requirements, delivery approach, and

implementation strategy

• Oversee project planning and execution across projects, ensuring timelines, quality

Mentor and guide Associate Project Managers on delivery execution, client handling, and

risk management





• Drive continuous improvement initiatives across customer delivery, including adoption of AIenabled tools and processes

Required Skills and Experience

• 6–9+ years of experience in project management, consulting, or customer delivery roles

• Proven experience managing multiple projects and/or large, complex client

implementations

• Strong stakeholder management skills, including senior client leadership

• Deep ability to manage ambiguity, risk, and cross-project dependencies

• Solid understanding of enterprise software delivery; insurance or insurtech experience

Ability to influence delivery strategy and contribute to AI-driven delivery transformation

Prior experience in P&C; insurance or insurtech

• Experience managing or mentoring project managers

• Project management certification (PMP, Agile, Scrum

📌 Customer Project Manager (Coimbatore)
🏢 Talentgigs
📍 Coimbatore