General Information:
- Ref #
- 230772
- Location
- India-Mumbai
- Job family
- Corporate & Commercial
- Closing Date: 2026-04-30

Description:
Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Sales Operations Coordinator based in Mumbai, India.

In this role, you will be responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines. Deliver five-star service for internal sales teams and external trade partners which will facilitate QR revenue generating sales activities. Play an active role in maintaining robust Esprit de Corp for the sales operations team, and participate in relationship building with internal stakeholders.

Operational Accountabilities include:
- Adhere closely to Standard Operating Procedures (SOPs) for sales operations functions ensuring alignment to QR’s global sales operations principles




- Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Deliver customer-friendly, value-added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
- Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
- Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate

📌 Sales Operations Coordinator- Mumbai, India
🏢 Qatar Airways
📍 Mumbai