Customer Support Associate - Job Description

Role Overview

A Customer Support Associate is responsible for assisting customers by resolving inquiries, handling complaints, and providing accurate information about products or services. The role focuses on delivering a positive customer experience and maintaining customer satisfaction.

Key Responsibilities
- Resolve product or service issues in a timely and professional manner
- Maintain detailed records of customer interactions and transactions
- Provide accurate information about products, services, policies, and procedures
- Escalate complex issues to higher-level support when necessary
- Follow up with customers to ensure resolution and satisfaction
- Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT)
- Identify and suggest improvements to customer support processes

Required Skills & Qualifications




- Solid communication skills (verbal and written)
- Good problem-solving and conflict resolution abilities
- Basic computer knowledge and familiarity with CRM tools
- Ability to multitask and manage time effectively
- Customer-focused mindset with a positive attitude
- Minimum qualification: High school diploma or graduate (depending on company requirements)

Preferred Qualifications
- Prior experience in customer service or call center roles
- Knowledge of customer support software

Key Competencies
- Patience and empathy
- Active listening
- Adaptability
- Attention to detail
- Team collaboration

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Associate (Indore)
🏢 Visko Groups
📍 Indore