Roles & Responsibilities:
- Identify the needs of customers, resolve issues, and provide solutions.
- Handle outbound calls to customers.
- Should have expertise in Concept selling.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Excellent communication skills.
- Proficiency in MS Office (MS Excel and MS Outlook, in particular).
- Must be patient, positive, and professional.
- Robust customer service skills.
- Ability to set and meet goals.