06 Sep
|
KM Electronic Cables
|
Usmanpura
06 Sep
KM Electronic Cables
Usmanpura
Key Responsibilities
- Real-Time Resolution: Manage high volumes of inbound queries via live chat and ticketing systems with speed and accuracy.
- Technical Troubleshooting: Diagnose and resolve basic technical issues or account discrepancies reported by users.
- Brand Voice: Maintain a professional, helpful, and engaging tone that aligns with our company’s identity.
- Escalation Management: Identify complex issues and escalate them to the relevant technical or management teams while keeping the customer informed.
- Data Entry & Reporting: Accurately document customer interactions in the CRM to help improve product features and support workflows.
- Feedback Loop: Collect and share customer feedback with the product/marketing teams to drive continuous improvement.
Pay: ₹10,363.43 - ₹20,000.00 per month
Advantages:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
📌 Customer Service Representative (Usmanpura)
🏢 KM Electronic Cables
📍 Usmanpura