Job Summary

Key Responsibilities
- Make outbound calls for service reminders and pending service follow-ups.
- Attend inbound customer calls and respond professionally.
- Handle customer complaints related to service, delay, billing, or vehicle issues.
- Coordinate with service advisors and workshop team for complaint resolution.
- Update customers regarding vehicle service status and delivery timelines.
- Record customer feedback and maintain complaint records.
- Ensure timely closure of customer complaints.
- Maintain daily calling reports and customer databases.
- Follow company communication and customer service standards.

Required Skills:
- Good communication and telephone handling skills.
- Ability to manage customer complaints calmly and professionally.
- Basic computer knowledge and data entry skills.
- Good listening and follow-up ability.




- Hindi/local language knowledge preferred.

Qualification
- Minimum 12th Pass / Graduate preferred.
- Experience in calling, telecalling, customer support, or automobile service industry preferred.
- Freshers with positive communication skills may also apply.

Salary & Benefits
- Fixed salary + performance incentives.
- Training and growth opportunities.
- Polite and patient personality.
- Robust customer handling skills.
- Ability to work under pressure.
- Positive attitude and teamwork skills.

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:
- Cell phone reimbursement
- Paid time off

Work Location: In person

📌 Customer Relationship Executive (Kokar)
🏢 Seema Suzuki
📍 Kokar