ROLES AND RESPONSIBILITIES
- Oversee and manage front desk operations to ensure a seamless client experience.
- Handle all walk-ins, calls, and membership inquiries.
- Convert trials into paid memberships.
- Maintain daily sheets, trial sheets, enquiry sheets, and membership data in the CRM software.
- Initiate renewal follow-ups before membership expiry.
- Follow up with clients who have taken trial sessions.
- Track daily sales performance and report to the Studio Manager.