Job Title: Customer Success Associate (International Process)

Location: Jaipur, India

Job Type: Full-Time

Experience Required: Minimum 6 Months

Salary: As per industry standards

About the Role

We are looking for dynamic and customer-focused individuals to join our team as a Customer Success Associate. The role involves handling customer queries, resolving complaints, and ensuring a seamless customer experience across multiple communication channels.

Key Responsibilities

Communicate effectively with global customers in a professional corporate environment

Understand customer needs and provide accurate, timely, and complete solutions

Build strong customer relationships through clear and interactive communication

Manage booking-related queries including hotels, flights, and travel services

Identify issues, provide appropriate resolutions, and ensure timely follow-ups

Adhere to company communication guidelines, policies, and procedures





Maintain high levels of customer satisfaction and service quality

Eligibility Criteria

Undergraduate or Graduate in any discipline

Minimum 6 months of experience in BPO / Customer Support / International Process

Excellent spoken and written English communication skills

Versant level C1 proficiency required

Basic understanding of hospitality and service industry preferred

Strong problem-solving and interpersonal skills

Work Details

Working Days: 5.5 days per week (rotational off)

Shift: 9-hour rotational shifts

Work Mode: Work from Office

Shift Type: Rotational shifts

Why Join Us?

Opportunity to work in an international customer support environment

Exposure to global clients and skilled growth

Supportive and performance-driven work culture

Pay: ₹25,000.00 - ₹31,000.00 per month

Work Location: In person

📌 Customer Support Associate (Jaipur)
🏢 MBSPL
📍 Jaipur