JLL supports the Whole You, personally and professionally.
The role of a Guest Service Assistant (sometimes referred to as Guest Experience Assistant or Guest Services team member) is pivotal in delivering a personalised, memorable, and professional first impression for HSBC personnel, customers, and guests. Below is a comprehensive job description based on the provided context:
Job Title: Guest Service Assistant / Guest Experience Assistant
Key Responsibilities:
Serve as the first introduction to HSBC for all personnel, customers, and guests, delivering a warm, welcoming, and memorable arrival experience.
Own the end-to-end reception/lobby experience, ensuring guests feel valued and supported throughout their journey.
Provide wayfinding and orientation support, helping visitors and colleagues navigate the workspace and feel in control of their day.
Register guests using the approved booking system, issue guest badges, and notify meeting hosts on arrivals.
Answer and direct phone calls, ensuring all calls are picked up within three rings and handled with professionalism.
Maintain a clean, tidy, and professional reception, lobby, and client suite environment at all times.
Ensure personal presentation is immaculate, including wearing an approved name tag in clear sight.
Support current hire onboarding by following agreed processes for employee arrivals and departures, arranging access, and providing orientation tours.
Provide lost and found services, manage technology accessory rentals, and assist with printing/photocopying as needed.
Liaise with other departments (security, workspace experience, operations, hospitality) to deliver a seamless and consistent experience.
Adhere to all security and health & safety procedures, reporting hazards and incidents as required.
Log and escalate complaints, feedback, or issues to the Guest Experience Manager for resolution.
Proactively manage and close out issues/tickets using the work planning tool (e.g., Corrigo).
Support event coo
📌 Front Desk Executive (Mumbai)
🏢 JLL
📍 Mumbai