1. EMI Collection
- Collect monthly loan EMI payments from customers on time.
- Visit customers’ home or business locations for pending or overdue EMIs.
- Ensure payments are deposited in the company/bank account.

2. Customer Follow-Up
- Call or meet customers to remind them about due EMIs.
- Explain pending dues, penalties, and repayment terms.
- Motivate customers to make timely payments.

3. Recovery of Overdue Accounts
- Identify customers who have missed EMI payments.
- Handle overdue cases (30-60 days, 60-90 days etc.).
- Negotiate part payments or settlement plans when needed.

4. Field Visits
- Plan daily routes and visit multiple customers for collection and recovery.
- Conduct regular follow-ups for difficult or default cases.

5. Reporting & Documentation
- Maintain daily collection reports and visit records.




- Update payment status in system or MIS reports.
- Submit reports to Collection Manager or Branch Manager.

6. Customer Relationship
- Maintain skilled and respectful behavior with customers.
- Resolve payment-related queries and complaints.
- Follow company policies and legal guidelines during recovery.

7. Target Achievement
- Achieve monthly collection targets assigned by the company.
- Help reduce loan defaults and NPA (Non-Performing Assets).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Collection Officer (Mathura)
🏢 Indusgala International
📍 Mathura