Responsibilities:
- Coordinate with clients regarding orders, customization details, pricing, and timelines
- Process confirmed sales orders and forward complete details to vendors/workshops
- Follow up with vendors for production status, delivery timelines, and quality updates
- Maintain proper order records including:
- Client details
- Product specifications
- Metal purity, diamond details, weights, and pricing
- Prepare and verify invoices, packing lists, and dispatch details
- Coordinate with logistics/courier partners for shipments and tracking updates
- Update clients regularly on order status until final delivery
- Handle order modifications, corrections, and after-sales coordination
- Maintain daily sales and order reports in Excel / software (Gati / ERP preferred)
- Coordinate internally with accounts, inventory, and production teams
Required Skills & Qualifications:
- Experience in jewelry backend operations or sales coordination
- Knowledge of gold purity (14K, 18K), diamond basics, and jewelry terminology
- Robust communication skills (English mandatory; Hindi/Gujarati preferred)
- Ability to manage multiple orders and deadlines accurately
- Good command over Excel / Google Sheets
- Experience with jewelry software (Gati or similar ERP is a plus)
- Strong follow-up and coordination skills
- Detail-oriented and process-driven
- Able to handle international and domestic client communication
- Calm under pressure and deadline-focused
- Prior experience in diamond/jewelry manufacturing or trading firm