Customer Care Executive

Company: Hytone Money

Employment Type: Full time

About Hytone Money

Hytone Money is a fast-growing financial services brand committed to delivering seamless, transparent, and customer-centric financial solutions. We believe exceptional customer experience is the foundation of long-term trust and growth.

Role Overview

We are looking for a proactive and customer-focused Customer Care Executive who can deliver outstanding service experiences. You will be the first point of contact for customers, ensuring their queries are resolved efficiently while upholding the brand’s professional standards.

Key Responsibilities

: Resolve queries related to financial products, payments, accounts, and services

: Handle complaints with empathy and professionalism

: Maintain accurate records in CRM systems

:



Coordinate with internal departments for quick issue resolution

: Ensure high levels of customer satisfaction and retention

: Graduate preferred (minimum 12th pass)

: Strong communication skills (Hindi & English; regional language is a plus)

: Customer-first attitude with excellent problem-solving skills

: Basic computer & CRM knowledge

: Prior experience in BFSI or customer service is an advantage

What We Offer

: Competitive salary + attractive performance incentives

: Career growth in the financial services industry

: Professional, growth-oriented work culture

: Skill development & learning opportunities

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Care Executive (West Bengal)
🏢 Hytone Money
📍 West Bengal