Description:
Marsh is are seeking a talented individual to join our Core Products Delivery Team. This is a hybrid role that has a requirement of working at least three days a week in the office.
The job entails the performance of all Consulting Support nature activities that the Career Product Consultants perform in day-to-day business, which may not lead to direct revenue generation/ business development. These activities would include, client solicitation and follow-up, order entry issues/resolution, explain survey methodology to clients, resolving client issues with respect to survey access on Mercer Tool & Applications, etc. This job would help in freeing up the consultants so that they can focus on Business Development, Client Relationship & Sales.
We will count on you to:
- Client-related activities - contact clients during the survey cycle, respond to client ad-hoc queries
- Support to the market consultants - supports participation solicitation, data collection material distribution & follow-up on data submissions,
data validation and closure of client queries with support from mentor, resolving results access related issues and respond to ad-hoc queries
- Internal administrative tasks - update client participation database, ensure that all documentation and record keeping are complete and accurate
What you need to have:
- Education: Pursuing graduation/post-graduation in any discipline
- 0-1 year
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and team members.
- Interpersonal Skills: Focus on client satisfaction and service excellence.
- Problem-Solving Abilities: Demonstrated ability to identify issues and develop effective solutions in a timely manner.
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Team Player: Ability to work collaboratively in a team-oriented setting, contributing to a p