JOB DESCRIPTION
Join a energetic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

Job responsibilities
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience in observability and monitoring tools and techniques - Splunk, Dynatrace, Grafana
- Experience in setting up, monitoring alerts and troubleshooting the issues




- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Exposure to AWS and Cloud architecture.
- Strong verbal and written communication skills, able to co-ordinate with different Technical Teams
- To be able to work independently as well as mentor the team for upskilling.
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security

Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Python scripting is a plus
- Working understanding of public cloud

ABOUT US

📌 Technology Support (Hyderabad)
🏢 JPMorganChase
📍 Hyderabad