06 Sep
|
Nuvetra
|
Vadodara
About the Role
We are hiring International Voice Process Executives for a global customer support process. This
handling international clients over voice calls during US shift hours.
You will be responsible for delivering high-quality customer support while maintaining
professionalism, accuracy, and empathy in every interaction.
Key Responsibilities
- Handle inbound and outbound international voice calls professionally.
- Understand customer queries and provide accurate solutions or information.
- Ensure high levels of customer satisfaction through effective communication.
- Maintain proper call documentation and records as per process guidelines.
- Adhere to defined quality, compliance, and performance standards.
- Work collaboratively with team leads and peers to improve service delivery.
- Excellent English communication skills (verbal mandatory).
- Strong customer service and interpersonal abilities.
- Experience in an international voice process is preferred.
- Ability to work confidently in US night shifts.
- Willingness to work from office at Vadodara location
Job Types: Full time, Permanent
Pay: ₹10,281.64 - ₹29,074.16 per month
Work Location: In person
📌 Customer Support Executive (Vadodara)
🏢 Nuvetra
📍 Vadodara